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Faries & Associates, LLC
Louisiana Bankruptcy &
Richard F. Dean, PLLC
Customer Service and Communication:
With other industries you can ask for a list of former clients to talk to, but with attorneys, everything is confidential so they can't give you the names of former clients. So what to do?
How a firm treats you, when you are thinking about hiring them can give you some clues. If they are not very accommodating when you are trying to hire them, that can tell you something. If you can't get an attorney on the phone right away, chances are you won't be able to get them on the phone after you hire them.
But, just because they are very accommodating and say all the right things to get you in the door doesn't always mean that's how they'll act after you hire them, but you stand a much better chance of good customer service and communication. The best advise is just to make sure you are comfortable, and that they seem interested in, and understand what your problem is, and they show a sincere concern in helping you. One final note, if they promise you the moon and stars and it seems to be too good to be true, it probably is.
Who will be handling your case?
This is a question that a lot of tax resolution and bankruptcy firms don't like you to ask. Is the person you are talking to going to handle your case? If not, you should consider asking to meet the attorney that will be handling your case. You are going to be working closely with this person for perhaps quite a while. You need to make sure you are comfortable with them. With some firms, you may not be assigned a specific attorney, and you may end up working with several different attorneys during your case. In other cases, you may be assigned to an enrolled agent, paralegal or case manger.
You don't want to think you are hiring and paying for the services of an attorney, only to find out you are mainly dealing with a paralegal, enrolled agent or case manager. The most important thing is to ask those questions before you pay the fee so you are comfortable with the representation.
Fee for Services:
Be careful if they talk about different packages, upgrades and options. Especially when it comes to tax resolution, they have been known to "sell" you a "package" only for you to find out half way through your case they need more money, because that option wasn't purchased. If you knew exactly what you needed, and what path to take, you wouldn't be seeking out help.
When you decide to hire a firm, read the engagement letter, and/or contract carefully, and if you don't understand something don't be afraid to ask for it to be explained to you.
Finding a company, firm or attorney to help you is probably one of the most important decisions you have to make right now. But it can be confusing and stressful. You see the ads on TV and hear them on the radio. You go to the Internet and each website tells how they will help solve your problems.
I think we have all come to know that just because it's on the Internet, doesn't mean that it is true. On TV, how many times has an "as seen on TV" product lived up to your expectations and once you received it, actually turned out to be a quality product?
You have to remember the guy you see on TV probably isn't the one who will meet with you or be involved in your case.
Especially with national tax resolution firms, to make money they deal in volume. There are horror stories out their about people who have had a large tax resolution firm take their money and then do nothing. Those poor people still have the same problems and even worse money problems. It's counter intuitive, but a law firm will probably cost you less than a national tax resolution firm, and you will get better service and better results.
There was recently saw a job posting for a national tax resolution firm that was wanting to hire recent law graduates, "no experience needed."
So remember, when you hear an ad over and over on the radio or see it on TV, that costs money and the only way for the company or a firm to pay for it, is through volume, which means you are probably going to be overcharge and not get the individual attention you need.
If you are reading this it's probably because you have tax problems, debt you can't handle, credit problems or litigation issues. Creditors may be hounding you, or you may be facing foreclosure or the IRS has levied on you or threatening to levy on you. Someone may be suing you or you need your rights protected. Whatever the reason you're reading this is, you need help and you have decided it's time to find help.
You may be confused, scared and don't know where to turn. The last thing you want to happen is to be taken advantage of, only to make your problems worse. So, if you are saying to yourself; I need help, make sure you get the help you need.
Finding help for your Legal Problems